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Dear customers and friends! Despite the world situation in connection COVID-19, postal services still work and our team following all the recommendations work as usually. We ship orders worldwide twice per week, but depending on your country, there may be some delays in delivery. Thank you all for your understanding. Be healthy and do not succumb to a panic!

Warranty

All props come with 1 year warranty,  but we have lifetime support for all our products in our service center.

We guarantee all our products don't have any manufacturing defects. If you receive a damaged product please do not use it. In order to provide that the merchandise is defective, take a picture of it immediately, including the box it was shipped in and email to tech@neopoi.com. Defective merchandise is handled on a case-by-case basis.

If you break your props from neopoi.com contact with our tech support by mail: tech@neopoi.com

*Important! Shipping is paid by client, excluding warranty cases confirmed by tech support.