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Dear friends! Due to the beginning of the high season at our production, there can be some delays in sending and processing orders. Plan your orders in advance please, if you want to get it in time.

Warranty

All props come with 1 year warranty,  but we have lifetime support for all our products in our service center.

We guarantee all our products don't have any manufacturing defects. If you receive a damaged product please do not use it. In order to provide that the merchandise is defective, take a picture of it immediately, including the box it was shipped in and email to tech@neopoi.com. Defective merchandise is handled on a case-by-case basis.

If you break your props from neopoi.com contact with our tech support by mail: tech@neopoi.com

*Important! Shipping is paid by client, excluding warranty cases confirmed by tech support.