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01.12.2018 - Dear friends! Let us inform you that in connection with high season the terms of shipment might be within 5 days after the placed order. Thank you for cooperation.



1.1 Your acceptance of terms and conditions:

These terms and conditions relates to services, products and website NeoPoi.Com

By registering on this website as a user of NeoPoi E-Shop you accept these terms and conditions.

If you do not accept these terms and conditions, you must refrain from using the website and products.


2.1 The services:

NeoPoi provides services and information for artist and spinners who wish to use, learn and play with products by this company. We provide information, documents, graphics, videos and all content on for informational purposes only.

2.2 At your own risk:

Usage of any NeoPoi product is entirely at your own risk. You agree that NeoPoi do not take any responsibility or liability for usage of any of our products or accessories. Any misuse of the products is also at your own risk.

2.3 Disclaimer:

You understand and agree that:

Your use of the Services is at your sole risk. Any fault in the information provided on the Website is at your own risk too and we do not take any responsibility for that.

NeoPoi do not warrant that i) the services provided will be uninterrupted, timely, secure, or error free, or ii) that any information provided on the Website is error-free or reliable;

3. Pricing or other information error

If there will be error in pricing on the Website, NeoPoi reserve the right to refund and cancel the order. We will do steps to fix such error. Any order made under the error like this will be cancelled and it is not valid order.

4. Third party vendors.

The Website may contain products, links and information provided by third parties. This content is provided as is, not under the responsibility of NeoPoi, you use this content at your own risk.

5. Security of your login information:

You are responsible for keeping your login information, including your email address and password, secret and secure. You also agree:

- not to permit any other person to use your login information; and

- not to disclose, or provide to any other person, your password, email address, date of birth or any other information in connection with your user account that may allow them to gain access to your account.

- NeoPoi maximally work on maintaining the security of information provided in connection with the website but cannot guarantee the security of any such information, and to the maximum extent permitted by law, NeoPoi shall not be responsible for any disclosure or compromise of User information.

6. Emails and newsletters:

NeoPoi may send you information emails related to your purchase or account, transactions and other activities on the Website, and newsletters for promoting and marketing purposes. Any newsletter from NeoPoi will provide the means on how to stop receiving them.

7. General

    You must not damage, interfere with or harm the Website or Services, or any network of NeoPoi, or attempt to do so.

    You may not use a robot, spider, scraper or other unauthorized automated means to access the Website or information featured on it for any purpose.

8. Intellectual Property Rights:

NeoPoi owns all intellectual property rights in the Website (including text, graphics, logos) and the software and other material underlying and forming part of the Services and the Website.

Without our permission you are not allowed, in any form or by any means:

 I.    Adapt, reproduce, copy, store, distribute, print, display, perform, publish or create derivative works from any part of this Website; or

 II.    Commercialise, copy, or on-sell any information, or items obtained from any part of this Website.

9. Entire agreement:

These terms and conditions supersede all previous conditions, understandings, commitments, agreements and representations whatsoever whether oral or written, and constitutes the entire agreement, between the parties, relating to the subject matter of these terms and conditions.

10. Privacy:

NeoPoi collects personal information about you through your use of the Services and the Website, including:

- your registration details; and

- information relating to your use of the Website and the content you access.

11. You agree that NeoPoi can use this personal information to assist us to provide the Services to you

11.1 We will not sell or allow third parties to access your personal information without your consent.

12. Shipping.

NeoPoi contracts third party providers to ship and deliver products to you.

  1. Because we do not directly control all parts of the delivery chain, we cannot guarantee your item will always reach its destination within the targeted delivery times.
  2. NeoPoi accepts no liability for loss or damage to products during shipping.

NeoPoi will provide all cooperation to help in such cases, should they arise.

13. Warranty

NeoPoi guarantees full functionality of its products for 1 year from the date of original purchase. The warranty won’t be honored if the product was subject to water, electronic discharge, physical abuse (acrostaff moves, throwing up in the air) or the product was opened and tinkered with. NeoPoi reserve the right to assess each case individually. Customer is responsible for safe delivery of the broken product back for warranty repair. The customer must contact NeoPoi before sending the product back for repair.

14. Lifetime service:

NeoPoi offers extended repair service for selected range of its products, referred to as “Lifetime service“. Provision of this Service is not enforceable in any way and it’s applicability solely depends on the assessment of NeoPoi.

15. Return policy:

Customer has the right to return the purchased product for full refund if it’s sent to NeoPoi within 14 days after receiving your gear. The product must be in perfect resellable condition and include all original accessories (cables, chargers, carrying cases, batteries, etc.) Customer is responsible for shipping the product back to NeoPoi without any damage during transport. Additionally, shipping charges on your original order are non-refundable.