1. TERMS AND CONDITIONS
1.1 Your acceptance of terms and conditions:
These terms and conditions relates to services, products and website NeoPoi.Com
By registering on this website as a user or placing an order at NeoPoi E-Shop you accept these terms and conditions.
If you do not accept these terms and conditions, you must refrain from using the website and products.
2.1 The services:
NeoPoi provides services and information for artist and spinners who wish to use, learn and play with products by this company. We provide information, documents, graphics, videos and all content on https://neopoi.com for informational purposes only.
2.2 Any misuse of the products is at your own risk.
You understand and agree that:
Your use of the Services is at your sole risk as a performer with the necessary skills.
3. Pricing or other information error
If there will be error in pricing on the Website, NeoPoi reserve the right to refund and cancel the order. We will do steps to fix such error. Any order made under the error like this will be cancelled and it is not valid order.
4. Third party vendors.
The Website may contain products, links and information provided by third parties. This content is provided as is, not under the responsibility of NeoPoi, you use this content at your own risk.
5. Security of your login information:
You are responsible for keeping your login information, including your email address and password, secret and secure. You also agree:
- not to permit any other person to use your login information; and
- not to disclose, or provide to any other person, your password, email address, date of birth or any other information in connection with your user account that may allow them to gain access to your account.
- NeoPoi maximally work on maintaining the security of information provided in connection with the website but cannot guarantee the security of any such information, and to the maximum extent permitted by law, NeoPoi shall not be responsible for any disclosure or compromise of User information.
6. Emails and newsletters:
NeoPoi may send you information emails related to your purchase or account, transactions and other activities on the Website, and newsletters for promoting and marketing purposes. Any newsletter from NeoPoi will provide the means on how to stop receiving them.
You must not damage, interfere with or harm the Website or Services, or any network of NeoPoi, or attempt to do so.
You may not use a robot, spider, scraper or other unauthorized automated means to access the Website or information featured on it for any purpose.
8. Intellectual Property Rights:
NeoPoi owns all intellectual property rights in the Website (including text, graphics, logos) and the software and other material underlying and forming part of the Services and the Website.
Without our permission you are not allowed, in any form or by any means:
I. Adapt, reproduce, copy, store, distribute, print, display, perform, publish or create derivative works from any part of this Website; or
II. Commercialise, copy, or on-sell any information, or items obtained from any part of this Website.
9. Entire agreement:
These terms and conditions supersede all previous conditions, understandings, commitments, agreements and representations whatsoever whether oral or written, and constitutes the entire agreement, between the parties, relating to the subject matter of these terms and conditions.
NeoPoi collects personal information about you through your use of the Services and the Website, including:
- your registration details; and
- information relating to your use of the Website and the content you access.
11. You agree that NeoPoi can use this personal information to assist us to provide the Services to you
11.1 We will not sell or allow third parties to access your personal information without your consent.
NeoPoi contracts third party providers to ship and deliver products to you.
- Because we do not directly control all parts of the delivery chain, we cannot guarantee your item will always reach its destination within the targeted delivery times.
- NeoPoi accepts no liability for loss or damage to products during shipping. NeoPoi will provide all cooperation to help in such cases, should they arise. UPD: At the moment (03/01/2021) for several years of our work, as well as in spite of the COVID-19 situation, not one package has been lost. There were only 2 cases of damage to a large parcels. In 2020, there were 4 cases of extreme parcel delays, but all parcels were delivered. All cases are unique and country-specific. All issues were successfully resolved by the project team on an individual basis!
- In some cases сustomers from different countries may be charged with customs fees or other import taxes. NeoPoi will be try to provide all cooperation to help in such cases, should they arise. But NeoPoi cannot take any responsibility for these extra charges, it’s the responsibility of the customer to inquire about all applicable custom fees beforehand or contact with us for more information.
12.1 Shipping during COVID-19 period.
Due to the force majeure situation in a number of countries, as well as the difficulty in the work of logistics companies - 10% of parcels have significant delays. We provide all kinds of support to our customers and do our best on our part, but we cannot in any way affect the speed of delivery and the quality of services of transport companies and third parties. The situation also strongly depends on the recipient country and the chosen delivery method. Not one parcel over the past year, despite all the difficulties, has not yet been lost, all parcels have been successfully delivered despite long delays. We would like to draw the attention of our customers that we act in accordance with the rules and regulations on this page, observing all the conditions of work and service. - What happens if I am a super "lucky" and my package will be lost? After official confirmation from shipping company, we send you new one kit. Unfortunately we not accepting refunds, if parcel will be lost by services of 3-rd parties.
All props come with 1 year warranty + we have lifetime support for all our products in our service center. The warranty won’t be honored if the product was subject to water, sand, fuels, fire, electronic discharge, physical abuse (acrostaff moves, throwing up in the air) or the product was opened and tinkered with. NeoPoi reserve the right to assess each case individually. Customer is responsible for safe delivery of the broken product back for warranty repair. The customer must contact NeoPoi before sending the product back for repair.
14. Lifetime service:
NeoPoi offers extended repair service for selected range of its products, referred to as “Lifetime service“. Provision of this Service is not enforceable in any way and it’s applicability solely depends on the assessment of NeoPoi.
15. Guarantee compensations of shipping rates for warranty cases.
The information below is relevant for equipment that has been in use for less than a month from the day it was received.
Our company’s policy – fair pricing under the highest production quality. All our products are tested by different workers few times before sending. However, in rare one-off cases,impossible to check all, because we are also dependent on component suppliers and 3-rd parties. What does it mean? This means that a malfunction may occur, which can occur only during props using or during transportation and this cannot be detected in advance. A lot of companies overvalue the products several times to pay the warranty liabilities and protect themselves from possible expenditures. We don't want to increase the prices as many other companies do.
Due to this, by making orders on our site, you accept our pricing policy and possible risks, according to which, the replacement of value in case of warranty events cannot exceed $30 US. Generally, this rule is relating to out-sized packages. The average cost of delivery to the EU and the USA countries is no more $30 by the usual post. For the out-sized packages to Australia, Canada, Latin American countries, different islands and etc., depending on the country and scale of rates, the prices can be higher. Our company is responsible only for partial coverage of the confirmed by tech support warranty cases, for example, we guarantee to send the exact equipment again from our country, and also compensation for the resending up to $30. The sums higher than $30, in the case your country offers high traffic rates, unfortunately, won't be compensated. Please, be receptive to this rule, as we make efforts for the whole community. By purchasing our props via affordable pricing you already save money several times and, in addition to this, get high quality, customer support, updates and service.
When confirming a warranty case:
- within 1 month after the purchase, we will refund delivery cost and ship new replacement item ( or repaired item ) for free.
- within 2 months - we will ship replacement item ( or repaired item ) for free, but not cover shipping cost to our service center.
- within year all warranty repairs are - free, excl. shipping and physical damages.
16. Return policy:
Customer has the right to return the purchased product for full refund if it’s sent to NeoPoi within 10 days after receiving your gear. The product must be in perfect resellable condition and include all original accessories (cables, chargers, carrying cases, batteries, etc.) Customer is responsible for shipping the product back to NeoPoi without any damage during transport. Additionally, shipping charges on your original order are non-refundable.
We produce our products according to our concept of high reliability, maximum comfort and high quality of props.
Nevertheless, you use our products at your own risk and in any situation and under any circumstances NeoPoi assumes no liability for any damage or loss caused by the use of our products.
We do not practice compensations for the risks associated with show cancellations if something happen with props. Like any other electronics manufacturer, we provide warranty obligations only, but we are not liable for possible losses in connection with the planned art performances. If you are planning a performance, then as a professional artist, you should plan to purchase equipment and get it at least a month before your performance, so that there is time to check everything and get ready in time.
Appearance and functionality of our products may differs in small details from information and photos in our Website and in catalog. This is due to the fact that we continuously develop and improve products and not always have ability to update the photos and information in time.
If these details are important for you please contact us for clarification of this information, note this in the order comments. If this issue was not raised in your order, or you did not appeal to us with this question, then, placing an order, you confirm that this is not a question of principle for you. In this case, a complaint about possible differences appearance of images will not be accepted.