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Dear friends! Due to the beginning of the high season at our production, there can be some delays in sending and processing orders. Plan your orders in advance please, if you want to get it in time.

Shipping & Ordering

How to placing a web order?

All orders will be processed within 48 hours! (Monday - Friday, excluding local public holiday)

1. For placing the order, you need to put the items to the basket, then fill in all fields and push the button - "checkout". You also can register at the website for the future orders or for subscribing to the news and special offers.

2. Order confirmation: When you have successfully placed your order, you will receive a message, noting that your order has been “Processed”. This message is automatically generated and can ends up in a spam folder – please check your spam, if you have not received it.

3. Within 48 hours we will confirm the availability of the ordered items in our stock and invoice you. Usually we will ship all orders by EMS courier company within 2-3 working days after the payment. Worldwide shipping time usually about 7-14 days.


As you will place your order, you will be sent an email, confirming that we have received it and that we have started to process it. Once the order ships, you will get another email, containing a tracking number that you can use to see your packages journey all the way to your delivery address. 

NeoPoi contracts third party providers to ship and deliver products to you.

Because we do not directly control all parts of the delivery chain, we cannot guarantee your item will always reach its destination within the targeted delivery times.

NeoPoi accepts no liability for loss or damage to products during shipping.

Payment methods

1) PayPal. You can pay for your order using your PayPal account. It’s fast and secure. Paypal can be used also for payment by cards without system account.

2) Western Union. At the end of the order process, you will be presented with our bank account details. You need to send the payment with your bank.

Phone orders.

Unfortunately we don’t have phone manager with full English support by phone, also international time zones and our working time are very different.  We are a very small company and currently do not have staff who can take phone orders 24/7. If you would like to place a phone order, email us at or contact us by WApp :) We would love to help you to get what you like.

If you have any questions, we will be happy to help you via e-mail at Usually we will reply on your e-mail within a day, though you can expect to hear back from us within 3 business days. If you have not got back from us within 3 days, please try to resend your e-mail from another address.